Frequently Asked Questions
Everything you need to know about your skincare journey with The Formularx.
Are your products suitable for sensitive skin?
Yes, our formulas are developed with dermatological science in mind. We prioritize pH-balanced, fragrance-free, and non-comedogenic ingredients to ensure they are gentle yet effective for sensitive skin types.
How long does shipping take?
Orders are typically processed within 24-48 hours. Depending on your location, standard shipping usually takes 3 to 7 business days. You will receive a tracking link via email as soon as your order ships.
What is your return policy?
We offer a 15-day return policy for products that are unused and in their original packaging. If you receive a damaged or incorrect item, please contact our support team within 48 hours of delivery for a replacement.
Do you test your products on animals?
Absolutely not. The Formularx is a 100% cruelty-free brand. We do not test our finished products or ingredients on animals at any stage of the production process.
Can I use multiple active ingredients together?
While many of our products are designed to be layered, we recommend introducing one new active at a time. Always check our product-specific 'How to Use' guides to avoid potential irritation from mixing incompatible ingredients.
Which payment methods do you accept?
We accept all major credit and debit cards, UPI, net banking, and popular digital wallets. All transactions are processed through a secure, encrypted payment gateway.