Returns & Exchanges
At The Formularx, we stand by the quality of our skincare and offer a 14-day return window for items that are unused and in their original packaging. We want to ensure your journey to healthy skin is seamless, even if a product isn't the right fit for you.
Initiate Request
Contact our support team via email with your order number and a brief reason for the return to receive a Return Authorization.
Package Securely
Place the unused product in its original box and ensure it is safely packed to prevent damage during transit.
Ship the Item
Affix the provided shipping label to your package and drop it off at any authorized courier location within 48 hours.
Receive Refund
Once our lab inspects the returned item, your refund will be processed back to your original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing